What Is Last-Mile Delivery

What to do

1. Last-mile begins when shipment reaches local depot.
2. Local partners often handle final delivery for global routes.
3. Out-for-delivery status typically means same-day attempt.
4. Failed attempts may trigger re-delivery or pickup options.
5. Last-mile performance heavily affects customer satisfaction.

Why these steps are important

Each step is designed to help you determine whether the issue is still within a normal shipping window or if it needs escalation. That prevents unnecessary support contacts and improves the quality of your follow-up request.

Follow the checklist alongside the tracking timeline so you can clearly explain the current status and expected delivery stage to support agents.