Delivered but Not Received

What to do

1. Check porch, parcel lockers, mailbox, and side doors.
2. Ask household members, neighbors, and building desk.
3. Wait up to 24 hours for delayed final handoff scans.
4. Request proof of delivery photo if available.
5. File claims with seller and carrier if still missing.

Why these steps are important

Each step is designed to help you determine whether the issue is still within a normal shipping window or if it needs escalation. That prevents unnecessary support contacts and improves the quality of your follow-up request.

Follow the checklist alongside the tracking timeline so you can clearly explain the current status and expected delivery stage to support agents.