Domestic Delivery
Typical window: 1-3 business days
Hermes Delivery Time Estimates
Realistic delivery windows vary by route distance, customs, and final-mile handoff. Use the estimates below as a general guide, then allow extra time for customs, weather, and carrier processing.
If a package is still within the estimated window, wait before contacting support. If it passes the window without progress, gather the latest scan screenshot and shipment details first.
International Delivery
Typical window: 3-10 business days
Why delivery times vary
Transit speed depends on whether the shipment is domestic or cross-border, the number of handoff points, and how quickly the local depot processes incoming packages.
What you can check before escalating
- Confirm the tracking number belongs to the carrier shown in the order details.
- Check whether the shipment is still inside the expected delivery window.
- Look for customs or exception notes before assuming the parcel is lost.
- Save screenshots so support can review the exact timeline you saw.